T-ISP-024 · Customer SLA Compliance Auditor

Audit per-customer SLA compliance from collected latency/jitter/loss/availability metrics against contracted targets, compute breach windows and monthly availability %, and emit a credit-eligibility report.

Cisco IOS/XE

Juniper Junos

Arista EOS

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Capabilities

Latency/jitter/loss check
Availability % calc
Breach-window detection
SLA-tier targets
Credit eligibility
JSON/CSV report

Required inputs

Parameters the script accepts. Defaults shown; some are vendor- or context-gated.

Parameter	Type	Default	Notes
SLA tier (bronze\|silver\|gold) tier	string	gold	—
Minutes in month month_minutes	number	43200	—

Hint 1 — Name your vendors and OS versions

Mention the exact platforms you run (Cisco IOS/XE, Juniper Junos, Arista EOS) so the generated isp & peering logic uses the right CLI/NETCONF syntax.

Hint 2 — State your real thresholds

Provide concrete values for SLA tier (bronze|silver|gold), Minutes in month instead of the defaults — they shape what counts as a fault.

Hint 3 — Prioritize the checks you need

This tool can latency/jitter/loss check and availability % calc. Ask for the subset relevant to your incident to keep output focused.

Hint 4 — Describe your inventory format

Tell the assistant whether your device list is CSV, YAML, or JSON and which columns it has, so parsing matches your data.

Sample inventory schema

Authoritative shape of the device/policy data this script consumes.

No bundled inventory sample. The script accepts standard device lists (CSV/YAML) with hostname, mgmt IP, vendor, and credentials.

Expected output

Reference terminal output the script should produce — used as a stylistic and structural target.

terminal

2026-06-15 17:00:00 INFO  Auditing 12 customers against tier gold
2026-06-15 17:00:00 INFO  ACME: avail 99.992% (target 99.99%) latency OK -> COMPLIANT
2026-06-15 17:00:00 WARN  GLOBEX: avail 99.94% (target 99.99%) -> BREACH (credit eligible)
2026-06-15 17:00:00 INFO  Report written to sla-audit.json (1 breach)